HA611 - Mediation, Negotiation and Conflict Management

Enhanced negotiation, mediation, and conflict management skills are essential in constantly changing healthcare environments. While innovation and change are essential to the progress of any organization, they often produce conflict situations. Because of issues such as lack of resources, growing demands of aging population, rise in chronic health conditions, change in delivery models, and payment reforms, healthcare leaders often find themselves in situations where they need to lead change and negotiate with a range of stakeholders including physicians, nurses, patient advocates, hospital boards, medical committees, politicians, lobbyists, and community leaders. This course explores conflict resolution techniques, such as negotiation and mediation strategies and tactics, building relationships, bargaining, and creating and maximizing value for all parties. The emphasis will be on situational learning exercises providing an opportunity for the practical development of skills, but more importantly, on conceptual tools relating to negotiation, mediation, conflict analysis, and peacebuilding.
Credits: 3