2020-2021 Graduate Catalog 
    
    Sep 16, 2024  
2020-2021 Graduate Catalog [ARCHIVED CATALOG]

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HA 611 - Mediation, Negotiation and Conflict Management


Mediation, negotiation and conflict resolution with physicians, nursing and allied health staff, patients, and their families are critical components of leadership. The course focuses on learning preventative approaches to conflicts and disputes, and development of professional skills in negotiating, mediating and managing conflicts. This course will include methods for patient, employee and physician satisfaction assessment, and continuous improvement.
Credits: 3



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